Refund policy

At UrbanLifeOutlet, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unused, unworn, and unwashed

  • Have all original tags attached

  • Be in its original packaging

  • Include proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at:

📧 info.urbanlifeoutlet@gmail.com

Include your order number, reason for return, and supporting photos (if applicable).

Once your return request is approved, we will provide:

  • A return shipping label

  • Detailed instructions for sending your package

⚠️ Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order at info.urbanlifeoutlet@gmail.com with clear photos. We will review the issue and arrange a replacement or refund at no extra cost.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, plants, flowers)

  • Personalized or custom-made items

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

  • Sale/clearance items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

We currently do not offer direct exchanges.

To receive a different item, please:

  1. Return your original purchase

  2. Place a new order once your return is approved

This ensures faster processing and availability.

European Union Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must meet our standard return conditions:

  • Unused and unworn

  • With original tags and packaging

  • With proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Your refund will be processed to your original payment method

  • Funds will be credited within 10 business days

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at info.urbanlifeoutlet@gmail.com.

Shipping Costs

  • Return shipping fees may be deducted from your refund unless the return is due to our error (damaged, defective, or incorrect item).

  • Original shipping charges are non-refundable.

Contact Us

If you have any questions about returns or refunds, feel free to contact us:

📧 info.urbanlifeoutlet@gmail.com

We are happy to assist you.