Privacy policy
Last Updated: November 9, 2025
UrbanLifeOutlet (“we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us. In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters relating to the collection, processing, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
Personal Information We Collect
When we refer to “personal information,” we mean any information that identifies, relates to, or can reasonably be linked to you. This does not include anonymized or de-identified data.
Depending on your interaction with our Services and applicable legal requirements, we may collect and process the following types of personal information:
We may collect contact details such as your name, billing address, shipping address, email address, and phone number. We may collect financial and payment information, including card details, transaction records, and payment confirmations. We may collect account-related information such as usernames, passwords, preferences, and security settings. We may collect transaction data relating to products viewed, added to carts or wishlists, purchased, returned, or exchanged. We may collect communications you send to us through customer support or other channels. We may collect device and technical information such as IP address, browser type, and network details. We may also collect usage information about how you navigate and interact with our Services.
Sources of Personal Information
We may collect personal information directly from you when you create an account, place an order, contact us, or use our Services. We may collect information automatically through cookies, pixels, and similar technologies when you browse our website. We may receive information from service providers who assist us in operating our business. We may also receive information from business partners or authorized third parties.
How We Use Your Personal Information
We use your personal information to operate and improve our Services, process payments, fulfill orders, manage accounts, arrange shipping, process returns and exchanges, personalize your shopping experience, and provide customer support.
We may use your information for marketing and promotional purposes, including sending newsletters, promotional emails, text messages, and personalized advertisements, where permitted by law.
We use personal information to protect against fraud, unauthorized transactions, security risks, and other harmful activities. We also use your data to comply with legal obligations, enforce our policies, and respond to lawful requests from authorities.
How We Share Your Personal Information
We may share your personal information with Shopify, payment processors, shipping partners, IT providers, analytics providers, and customer service vendors who perform services on our behalf.
We may share information with marketing and advertising partners to provide relevant promotions and personalized ads, subject to applicable legal requirements.
We may disclose information when you authorize us to do so, when required by law, in connection with a business transaction such as a merger or sale, or to protect our legal rights and users.
All third parties are required to handle your personal information in accordance with applicable privacy laws.
Relationship with Shopify
Our Services are hosted on Shopify. Shopify collects and processes personal information to support and improve the platform. Information submitted through our Services may be transferred to Shopify and its service partners located in other countries.
Shopify may process your data for enhanced features and analytics. In such cases, Shopify is responsible for responding to data rights requests related to their processing activities. More information is available at https://privacy.shopify.com.
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of external websites. You should review their policies before providing any personal information.
Information shared on public forums or social platforms may be visible to others and used without limitation.
Children’s Privacy
Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Security and Data Retention
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide our Services, meet legal requirements, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or transfer your data.
You may manage your communication preferences and opt out of promotional emails by using the unsubscribe link provided in our messages. Transactional communications related to your orders may still be sent.
If you are located in the UK or EEA, you may have additional rights, including the right to object to processing and withdraw consent where applicable.
To exercise your rights, please contact us using the details below. We may verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us first. Where applicable, you may also lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure adequate protection.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:
Email: info.urbanlifeoutlet@gmail.com
Business Name: UrbanLifeOutlet
For the purposes of applicable data protection laws, UrbanLifeOutlet is the data controller of your personal information.